摘要

目的：藥品庫存管理為藥師重要職責之一，傳統紙本盤點作業耗時耗力，並有人工謄寫錯誤等因素影響庫存正確性。南部某醫學中心導入跨裝置盤點系統，以優化盤點流程提升效率。
 

方法：跨裝置盤點系統以Classic ASP 程式語言進行開發並導入響應式網頁設計，建置於部門IIS 伺服器上，利用手機或平板，連結院內網路登入系統，確保資料傳輸安全，選定盤點區域後，依序跳出盤點藥品儲架位與藥品外觀，輸入盤點量後自動帶出下一個待盤品項，確保藥品均確實盤點，並設計小算盤與即時盤點狀況監控等輔助功能，且可直接將盤點資料匯入醫院庫存管理系統，確保資料完整性。本研究進行盤點人力、加班時數分析與滿意度調查，比較盤點系統導入前後差異及附加價值。
 

結果：南部某醫學中心於112 年5 月首次使用跨裝置盤點系統，對比過去同期間紙本盤點作業，出勤人次降幅達35%，加班總時數降幅為52%；針對問卷回饋進行效果維持分析，藥師認為盤點系統有助於減少紙本作業負擔，且盤點系統有助於提高盤點支援的機動性與順暢性滿意度均高達95%。
 

結論：跨裝置盤點系統具優化盤點流程、減少盤點作業人力與時間、與提高人員機動性等優勢，顯示該系統具提升門診盤點作業效率之潛力。

 

ABSTRACT

Objective: Effective management of pharmacy inventory is a critical responsibility for pharmacists, yet traditional paper-based inventory taking is both time-consuming and labor-intensive, with a heightened risk of manual errors that can affect inventory accuracy. To address these challenges, a medical center in southern Taiwan developed and implemented a cross-device inventory management system to optimize the inventory taking process and improve overall inventory management efficiency.
 

Methods: The cross-device inventory management system was developed using Classic ASP, incorporating responsive web design and hosted on the department’s IIS server. Pharmacists access the system via mobile phones or tablets through the hospital’s secure intranet, ensuring data security. Upon selecting a specific stock area, the system displays each medication’s storage location and appearance sequentially, facilitating an efficient inventory-taking process. Once each stock quantity is recorded, the system automatically progresses to the next item, ensuring that all medications are systematically accounted for. Additional features such as an on-screen calculator, real-time inventory status monitoring, and direct data import to the hospital’s inventory management system are incorporated, ensuring data integrity. This study analyzed staffing levels, overtime hours, and results from a pharmacist satisfaction survey conducted to evaluate differences as well as the added benefits before and after the system’s implementation.
 

Results: The cross-device inventory management system was first introduced in May 2023 at the medical center. Compared to traditional paper-based methods employed during the same period in previous years, staff attendance requirements decreased by 35%, while total overtime hours decreased by 52%. An effect maintenance analysis of the satisfaction survey among pharmacists revealed that the system significantly reduced the burden associated with paper-based processes. Additionally, the system also received an overall satisfaction rate of 95% for improving workforce flexibility and streamlining workflow processes.

 

Conclusions: The cross-device inventory management system provides clear advantages of optimizing the inventory process, reducing the manpower and time required for taking inventory, and enhancing staff allocation flexibility. These findings suggest that the system holds significant potential for enhancing the operational efficiency of outpatient pharmacy inventory management.

 

 

Submitted for publication: 2024.9.15; Accepted for publication: 2024.12.27